{"id":717,"date":"2025-06-19T08:43:45","date_gmt":"2025-06-19T08:43:45","guid":{"rendered":"https:\/\/site-en-production.com\/victorhugo\/?page_id=717"},"modified":"2025-06-19T13:41:08","modified_gmt":"2025-06-19T13:41:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/site-en-production.com\/victorhugo\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"717\" class=\"elementor elementor-717\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-45957f8 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"45957f8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6746fef\" data-id=\"6746fef\" data-element_type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-02f49a7 elementor-section-content-middle elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02f49a7\" data-element_type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-38a5238\" data-id=\"38a5238\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f68faf9 ob-has-background-overlay elementor-widget elementor-widget-html\" data-id=\"f68faf9\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"text\/javascript\" src=\"https:\/\/resx.octorate.com\/octobook\/resources\/widget\/js\/form.js\" data-sitekey=\"3dbca994ba7a55820b80d635e4225d67\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-48a71a69 elementor-section-height-min-height animated-slow elementor-section-boxed elementor-section-height-default elementor-section-items-middle elementor-invisible\" data-id=\"48a71a69\" data-element_type=\"section\" data-settings=\"{&quot;section_parallax_on&quot;:&quot;yes&quot;,&quot;ep_parallax_bg_colors&quot;:&quot;yes&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4626b78a ep-parallax-effects-yes animated-slow\" data-id=\"4626b78a\" data-element_type=\"column\" data-settings=\"{&quot;ep_parallax_effects_show&quot;:&quot;yes&quot;,&quot;ep_parallax_effects_scale_start&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4.6,&quot;sizes&quot;:[]},&quot;ep_floating_effects_show&quot;:&quot;yes&quot;,&quot;ep_floating_effects_scale_toggle&quot;:&quot;yes&quot;,&quot;ep_floating_effects_scale_x&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;from&quot;:1,&quot;to&quot;:2.7}},&quot;ep_floating_effects_scale_y&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;from&quot;:1,&quot;to&quot;:2.5}},&quot;animation&quot;:&quot;none&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;,&quot;ep_floating_effects_scale_duration&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1000,&quot;sizes&quot;:[]},&quot;ep_floating_effects_scale_delay&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ep_floating_effects_easing&quot;:&quot;easeInOutQuad&quot;,&quot;ep_parallax_effects_rotate_start&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ep_parallax_effects_rotate_end&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ep_parallax_effects_scale_end&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;ep_parallax_effects_hue_value&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ep_parallax_effects_sepia_value&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;ep_parallax_effects_easing_value&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;ep_parallax_effects_target&quot;:&quot;self&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1967cc ob-has-background-overlay elementor-widget elementor-widget-image\" data-id=\"f1967cc\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_photomorph_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"351\" height=\"405\" src=\"https:\/\/site-en-production.com\/victorhugo\/wp-content\/uploads\/2025\/04\/plume-encrier.png\" class=\"attachment-large size-large wp-image-133\" alt=\"\" srcset=\"https:\/\/site-en-production.com\/victorhugo\/wp-content\/uploads\/2025\/04\/plume-encrier.png 351w, https:\/\/site-en-production.com\/victorhugo\/wp-content\/uploads\/2025\/04\/plume-encrier-260x300.png 260w\" sizes=\"(max-width: 351px) 100vw, 351px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b8cb69 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"8b8cb69\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20784b6 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"20784b6\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Entre vous et nous<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70f1fb05 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"70f1fb05\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3cb91f2 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor ob-harakiri\" data-id=\"3cb91f2\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><section class=\"elementor-section elementor-top-section elementor-element elementor-element-a24ee49 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a24ee49\" data-element_type=\"section\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82b6e20\" data-id=\"82b6e20\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><section class=\"elementor-section elementor-inner-section elementor-element elementor-element-129db23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"129db23\" data-element_type=\"section\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1429714\" data-id=\"1429714\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-a3385ec elementor-widget elementor-widget-text-editor\" data-id=\"a3385ec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-9f9b1a6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f9b1a6\" data-element_type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bbcce96\" data-id=\"bbcce96\" data-element_type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-0533459 ob-harakiri-inherit elementor-widget elementor-widget-text-editor\" data-id=\"0533459\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-c9f7e85 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c9f7e85\" data-element_type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b3365f\" data-id=\"8b3365f\" data-element_type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-03a6928 ob-harakiri-inherit elementor-widget elementor-widget-text-editor\" data-id=\"03a6928\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-row\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d4cff27\" data-id=\"5d4cff27\" data-element_type=\"column\"><div class=\"elementor-column-wrap elementor-element-populated\"><div class=\"elementor-widget-wrap\"><div class=\"elementor-element elementor-element-484db9ef elementor-widget elementor-widget-text-editor\" data-id=\"484db9ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bb2fcd7\" data-id=\"7bb2fcd7\" data-element_type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-91e8225 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor ob-harakiri\" data-id=\"91e8225\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-element elementor-element-3cb91f2 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor ob-harakiri\" data-id=\"3cb91f2\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><section class=\"ob-is-breaking-bad ob-bb-inner elementor-section elementor-inner-section elementor-element elementor-element-7b38903 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b38903\" data-element_type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-39870aa ob-is-e3\" data-id=\"39870aa\" data-element_type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-abaa3ec ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor ob-harakiri\" data-id=\"abaa3ec\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><strong><em>Quelles sont les heures d&rsquo;ouverture ?<\/em><\/strong><br \/>La r\u00e9ception est ouverte de 08h30 \u00e0 19h00.<\/p><p><em><strong>Comment faire si j&rsquo;arrive apr\u00e8s la fermeture ?<\/strong><\/em><br \/>Apr\u00e8s de trop nombreux abus, nous n\u2019acceptons plus les arriv\u00e9es tardives apr\u00e8s 19h (demande \u00e0 la derni\u00e8re minute, retard des vols arrivant en fin de journ\u00e9e\u2026). Nous vous remercions de comprendre que nous sommes un petit h\u00f4tel de seulement 7 chambres et que pour vous servir nous travaillons 7 jours sur 7, minimum 11h par jour\u2026<\/p><p><strong><em>Comment pourrons-nous rejoindre notre chambre apr\u00e8s 19h00 ?<\/em><\/strong><br \/>Lors de votre arriv\u00e9e il vous sera remis les clefs et le code de l&rsquo;h\u00f4tel afin que vous puissiez entrer et sortir comme vous le souhaitez.<\/p><p><strong><em>Notre avion arrive le matin, pouvons-nous venir directement \u00e0 l&rsquo;h\u00f4tel ?<\/em><\/strong><br \/>Bien s\u00fbr. Nous ferons tout notre possible pour vous accueillir au mieux.<br \/>Environ un mois avant votre arriv\u00e9e, vous recevrez un mail vous demandant votre heure d&rsquo;arriv\u00e9e et votre num\u00e9ro de vol ou de train. Ainsi nous pourrons pr\u00e9parer votre chambre en priorit\u00e9. N\u00e9anmoins si ce n&rsquo;\u00e9tait pas possible vous pourrez nous confier vos bagages.<\/p><p><em><strong>Peut-on d\u00e9jeuner ou d\u00eener dans la chambre ?<\/strong><\/em><br \/>Un coin kitchenette avec un four micro-ondes, une bouilloire, de la vaisselle et un mini r\u00e9frig\u00e9rateur sont \u00e0 votre disposition dans chaque chambre.<br \/>Plusieurs supermarch\u00e9s dont un ouvert de 7h00 \u00e0 0h00 (6 jours sur 7) sont \u00e0 proximit\u00e9 ainsi que des commerces alimentaires ou supermach\u00e9s dont une excellente P\u00e2tisserie Canet.<\/p><p><em><strong>En quoi l&rsquo;H\u00f4tel Victor Hugo Nice est diff\u00e9rent des autres ?<\/strong><\/em><br \/>L&rsquo;H\u00f4tel Victor Hugo Nice est un petit h\u00f4tel de 7 chambres o\u00f9 la satisfaction des clients est primordiale. Nous souhaitons que vous vous sentiez bien et cr\u00e9ons une atmosph\u00e8re conviviale. Nous pouvons aussi vous aider dans toutes vos r\u00e9servations et vous conseiller dans votre itin\u00e9raire. N&rsquo;h\u00e9sitez pas \u00e0 nous consulter.<\/p><p>Nous vous proposons des services qui ne sont pas propos\u00e9s dans d&rsquo;autres \u00e9tablissements : pr\u00eat gratuit de serviettes de plage, parasol et matelas de plage ; pr\u00eat gratuit de parapluies, plateau de courtoisie avec th\u00e9, caf\u00e9, sucre, sel et poivre ; boissons fra\u00eeches et chaudes, confiseries et p\u00e2tisseries sont disponible \u00e0 des tarifs raisonnables.<\/p><p>Nous avons s\u00e9lectionn\u00e9, pour vous, des restaurants de qualit\u00e9.<\/p><p><strong><em>Nous sommes d\u00e9j\u00e0 venus, la chambre \u00e9tait faite uniquement tous les trois jours et les prix \u00e9taient inf\u00e9rieurs, pourquoi avoir chang\u00e9 ?<\/em><\/strong><br \/>De nombreux clients ne comprenaient cette organisation et les raisons ; les commentaires sur les diff\u00e9rents sites le montraient. Nous avons donc d\u00e9cid\u00e9 de modifier l&rsquo;organisation. Depuis le 1er avril 2014 le m\u00e9nage est fait tous les jours, ce qui entra\u00eene des frais suppl\u00e9mentaires (personnel, produits, nettoyage du linge&#8230;).<br \/>Malgr\u00e9 tout, nous sommes toujours tr\u00e8s soucieux de l&rsquo;environnement et de l&rsquo;\u00e9cologie ; nos produits sont choisis pour leur qualit\u00e9 et pour le respect de la plan\u00e8te, Nous demandons aux clients d&rsquo;effectuer un tri s\u00e9lectif et nous encourageons vivement \u00e0 ne pas changer les serviettes chaque jour.<\/p><p><em><strong>Avez-vous des oreillers sans plumes, je suis allergique ?<\/strong><\/em><br \/>Tous nos oreillers sont sans plumes.<\/p><p><em><strong>Je suis allergique au gluten et au lactose, avez-vous des sp\u00e9cificit\u00e9s au petit-d\u00e9jeuner<\/strong> <strong>?<\/strong><\/em><br \/>Le petit-d\u00e9jeuner est un buffet ; vous pouvez y trouver un large choix y compris si vous avez des allergies.<\/p><p><strong><em>J\u2019ai un petit chien puis je venir avec ?<\/em><\/strong><br \/>Nous accueillons les animaux, nous avons re\u00e7u un label \u00ab pet friendly \u00bb de l\u2019office du Tourisme de Nice. Non seulement nous les acceptons mais nous les accueillons avec plaisir ; deux gamelles, un couffin, des sacs pour d\u00e9jections, et des friandises leur sont propos\u00e9es\u2026<\/p><p><em><strong>Si je veux aller \u00e0 la plage, avez-vous des serviettes ou dois-je en prendre ?<\/strong><\/em><br \/>Nous vous offrons sur demande et gratuitement : Serviettes et matelas de plage, parasol\u2026 Il ne vous reste plus qu\u2019\u00e0 prendre votre maillot de bain et votre cr\u00e8me solaire\u2026<\/p><p><em><strong>A quelle heure maximum est le d\u00e9part (check out) ?<\/strong><\/em><br \/>11 heures. Mais vous pouvez nous confier vos bagages si votre avion ou train est tardif. Jusqu\u2019\u00e0 19h.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/section><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41d7f73 elementor-align-center ob-has-background-overlay elementor-widget elementor-widget-button\" data-id=\"41d7f73\" data-element_type=\"widget\" data-settings=\"{&quot;_ob_butterbutton_use_it&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/site-en-production.com\/victorhugo\/wp-content\/uploads\/2025\/06\/FAQ-English.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FAQ English<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questions fr\u00e9quemment pos\u00e9es Entre vous et nous Quelles sont les heures d&rsquo;ouverture ?La r\u00e9ception est ouverte de 08h30 \u00e0 19h00. Comment faire si j&rsquo;arrive apr\u00e8s la fermeture ?Apr\u00e8s de trop nombreux abus, nous n\u2019acceptons plus les arriv\u00e9es tardives apr\u00e8s 19h (demande \u00e0 la derni\u00e8re minute, retard des vols arrivant en fin de journ\u00e9e\u2026). Nous vous [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-717","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - H\u00f4tel Victor Hugo Nice<\/title>\n<meta name=\"description\" content=\"Gr\u00e2ce \u00e0 notre FAQ, retrouvez toutes les informations utiles durant votre s\u00e9jour \u00e0 l&#039;h\u00f4tel Victo Hugo au centre de Nice\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/site-en-production.com\/victorhugo\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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